Aspen Eye Care
See exactly how Dr. Aleem Bandali and his team at Aspen Eye Care solved their missed-call bottleneck and turned their digital front desk into a 24/7 revenue engine.
The Bottleneck
Aspen Eye Care provides premium care, but high call volumes meant prospective new patients were hitting voicemail before, after, and during business hours. Knowing 80% of callers hang up on voicemails, they were actively losing revenue to competitors because staff couldn't answer the phone fast enough and there was no one there after hours.
The Optarise Agent
We deployed a custom-trained AI agent that instantly texted missed callers within 15 seconds. It was engineered specifically for their workflow—able to handle routine FAQs, assist in booking appointments, and even help handle some patient eye concerns with swift notifications sent to the staff, all while adhering strictly to optometry medical boundaries.
$$$ Recovered
Within the first 30 days, Aspen Eye Care completely transformed their missed-call problem. The staff was less stressed, the schedule was fuller, the customer experience was elevated, and they secured 20 high-intent patients entirely on autopilot.
The Complete Omnichannel Growth System
Fixing the missed-call leak was just step one. To truly dominate their local market, we rebuilt Aspen Eye Care's entire digital footprint. We launched a lightning-fast, conversion-optimized premium website designed specifically to turn online search traffic into booked appointments, seamlessly integrating an intelligent AI Webchat Agent to capture leads 24/7.
We also deployed our automated 5-Star Review Engine to safely drive a steady stream of positive Google reviews, boosting their local SEO. Coupled with a relentless content engine—deploying monthly SEO-optimized blog posts and highly engaging weekly social media content—we established Aspen Eye Care as the undisputed local authority, continually driving new organic patient acquisition.
"The easiest operational win I've had all year!"
"Before Arise AI, we knew our front desk was busy, but we didn't realize just how much revenue was actually walking out the door. In our first 30 days, Arise AI intercepted 52 missed calls and converted 20 of them into confirmed bookings—all while we were either helping patients in the clinic or closed for the night.
The medical triage logic is incredibly sharp; it handles routine questions perfectly while prioritizing ocular emergencies. My staff is less stressed, our schedule is fuller, and the system more than paid for itself in the first week. If you want to plug the holes in your patient capture, this is the solution for you!"
Dr. Aleem Bandali
Aspen Eye Care, Sherwood Park, AB
Proven Results
We helped Aspen Eye Care stop their silent revenue leak and automate their missed call capture, saving staff hours and the clinic revenue by instantly capturing high-intent patients.
71 Administrative Calls Filtered
The AI handled routine questions, saving the front desk over 6 hours of manual phone time in the first month and a half.
20 High-Intent Bookings Captured
Missed callers were instantly texted and provided a direct booking link before they could call a competitor.
$8,000+ in Potential Recovered Revenue
By capturing 20 lost patients, we injected over $8,000 of revenue back into the clinic in just a short 6 weeks.
Strict Medical Triage Guardrails
The AI flawlessly identified red eye/infections and routed different patient eye concerns so that they could get help from the Aspen Eye Care team doctors when needed.
Automated Reputation Growth
Implemented a 2-step smart-filtering system to safely drive a steady stream of 5-star Google Reviews.
24/7 Webchat Lead Capture
The seamlessly integrated AI Webchat Agent engaged website visitors around the clock, converting passive traffic into qualified leads and direct appointments.